COLLABORATION
Welcome !
This course will lead you through some advanced features available in Wildix Collaboration and help you become a real expert on Wildix products.
Discover how to set up a conference call in Collaboration, how to change the presence status of another user, how to listen in on a live call, and much more. Yes, all of this is possible with Wildix Collaboration.
Here is the list of your objectives to complete this course:
Your progress bar:
Watch video 1: Conference Call
You are on a call with someone who is away from their PC, and you need to add another person to this call, on the go. Solution: you can merge several calls into one from Collaboration.
Watch video 2: Call Recording
You need to record a call because you need to share it with someone later on. Or simply because you don’t have a pen, and you need to write down some important information.
Watch video 3: Call Pickup
Your colleague is receiving a call, you can hear it. But you can see that this person has left his or her desk and cannot answer at the moment. You can answer the call for this user without even leaving your desk.
Watch video 4: Call Transfer
You can pass a call to contact or to another user from Wildix Collaboration. Call transfer can be announced (attended) or blind. You can also forward a call without even answering it.
Watch video 5: Call Transfer via BLF
Do you often need to transfer call to some of your colleagues? E.g. you are working on one team… There is a very handy and easy way to do it in Collaboration via drag&drop.
Watch video 6: Forward to Voicemail
You’re receiving an incoming call but for some reason you cannot answer it at the moment. You would like to forward this call to your Mailbox, or, maybe to the Mailbox of one of your colleagues.
Watch video 7: Custom Geolocation
You are going somewhere and your laptop remains at home. You would like to inform your colleagues of your future geolocation, i.e. you would like to force a geolocation, which is different from the actual one.
Watch video 8: Web Push
Are you worried about missing some important chat or call? Trying to keep the browser tab with Collaboration in front of you all the tine? Thanks to Web Push, you don’t have to.
Watch video 9: Custom User Statuses
It takes you several clicks to change your user status in Collaboration into DND or Away. What if you need to add a status message? And also the time, when your status should go back to Available? Well, it takes time. Actually, there is a way to set up custom user statuses for repetitive activities, like meetings, lunch breaks.
Watch video 10: Call Features
Learn how users can become independent in setting call forwarding rules and other settings for incoming calls management.
Watch video 11: Call Features based on User status, Call type
Sometimes we want our incoming calls to be treated in a different way based on the type of the call (external, internal?), or based on our current user status (DND, Away?).
Watch video 12: Ring Only Active Device
Many of us have more than one registered device. It can be a Web phone, a desk phone, a smartphone client, a W-AIR. Are you irritated to hear all of those devices ringing when you are receiving an incoming call?
Watch video 13: Continuity
You have started a call from Collaboration. But then you need to leave your desk and your office. You can seamlessly and easily pass an active call to another device.
Watch video 14: Set presence of another user
You have a forgetful colleague. He or she left on vacation and forgot to change their user status. This is just an example, to say there are cases in which you need to be able to modify the presence status of another user.
Watch video 15: Call Intrusion
Supervisors and managers, especially in a call center environment, need to be able to listen in on live calls or to drop in on a call.
Watch video 16: Sticky Notes
Your colleague is busy and you don’t want to disturb. Solution: leave a sticky note that will be displayed in his or her Collaboration interface, or leave a callback request
