Outlook integration supports: Calendar Sync, Presence, User pictures, Click2call, IM, Call popup, Caller name lookup, live search in Outlook contacts, URL to create / edit contact during an incoming call.

Updated: February 2017

Version: 2.2.10

WMS Version: 3.84


  • Calendar Sync
  • Presence and user pictures
  • Click2call and IM
  • Call popup
  • Caller name lookup and live search in Outlook contacts
  • URL to create / edit a contact during an incoming call

Additionally: Outlook contacts Import (Download the application for your Windows system type from Google Drive: LINK)


  • WMS version starting from 3.82.32155.24
  • Wildix Collaboration
  • Windows 7, 8.1, 10 (32 and 64 bit)
  • MS Office 2007 or higher

For Calendar Sync:

  • Min. Outlook version: 2007

Windows 7:

  • Enable .NET Framework 3.5 (Control Panel > Programs > Windows Components) and make sure that .NET Framework 4.7 is installed

(on Windows 10 .NET Framework 3.5 is automatically enabled during the installation)

Make sure that Wildix Outlook Integration is active in Outlook Options > Add-ins.

For other features:

  • Min. Outlook version: 2016
  • Office Pro Plus 2016 or Office Standard 2016 + Skype for Business (make sure Skype is not running, since Microsoft accepts only one source for presence)

Current limitation: Android Collaboration App vs Outlook Calendar

  • It is not recommended to enable option “User status when talking on mobile” on Android Collaboration App (Advanced Settings) in case of using Outlook Calendar Integration: after completing a mobile call, user status might not be able to go back to its previous state due to the Outlook Calendar sync, and might remain incorrect.


Install Outlook Integration

Go to Wildix Collaboration Settings > Extensions and install “Outlook Integration”

To make sure the application is running, check that Wildix Outlook Integration icon is displayed in the lower right part of the screen:

Video tutorials: https://confluence.wildix.com/x/PwiIAQ, Outlook Integration

Enable Outlook calendar sync

After you have installed “Outlook integration”, refresh Wildix Collaboration web page: there appears a new tab in Collaboration Settings -> Calendar

Tick off “Enable outlook sync”

The following features are supported:

  • Sync of your presence status in collaboration with outlook calendar event status
  • Sync of upcoming events from Outlook calendar
  • Outlook calendar working hours sync with Collaboration

Click on the calendar icon to see the upcoming events from your Outlook calendar:

  • Status mapping: allows you to set the corresponding Wildix Collaboration status for each Outlook calendar status; additionally you can enable / disable the status message
  • Publish working hours: enables sync of working hours from Outlook calendar with Wildix Collaboration; additionally you can select the Wildix Collaboration status displayed when you are out of office and enter the status message
  • Hide status message of private events: enable if you don’t want status message of private events to be displayed as your status message of Wildix Collaboration